LAST UPDATED 2 OCTOBER 2026

Privacy
Policy

Topcoat Professionals respects your privacy. This policy explains how we handle personal information when you visit our website, request a quote or contact us about painting, roof cleaning or solar panel cleaning.

What we collect

When you request a quote, we collect the details you provide: your name, phone number, email address, suburb, selected service and project description. If you contact us directly, we may also keep the information you choose to share in that conversation. Please do not send sensitive personal information unless we ask for it.

Why we use it

We use your information to respond to enquiries, prepare or discuss a quote, arrange or provide requested services, keep relevant business records, and manage or improve our customer service. We do not sell personal information or use quote enquiries to add you to marketing lists without your consent.

How information is collected and stored

Information is collected directly from you through our quote form, email, phone calls or other direct contact. Quote details are stored in our website’s hosted database. We take reasonable steps to limit access and protect information from misuse, loss and unauthorised access, modification or disclosure. No online system is completely secure, so please contact us by phone if you have concerns about sending information online.

When we share information

We may share information with service providers that help us run the website, store enquiries or deliver business communications, but only where reasonably necessary for those services. We may also disclose information where required or authorised by law, or with your consent. We do not knowingly disclose enquiry information for unrelated advertising purposes.

Cookies and website operation

This website uses essential technical features to display pages, navigation and visual effects. We have not added advertising trackers or analytics tracking through this website build. Our hosting and technology providers may process limited operational data, such as device or server-log information, to keep the service secure and reliable.

Access, correction and deletion

You can ask for access to, correction of or deletion of personal information we hold about you by contacting us. We may need to verify your identity before actioning a request and may retain information where necessary for legal, accounting or dispute-resolution reasons.

Questions or complaints

Please first contact Topcoat Professionals so we can address your privacy question or complaint. Email Info@topcoatprofessionals.com or call +61 403 006 509. We will review the matter and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy when our information-handling practices change. The current version will always be available on this page, with its update date shown above.